SHIPPING POLICY
Welcome to Miju Jewellery. We're thrilled to be your choice for adding a touch of elegance to your life with our exquisite jewellery. To ensure a smooth and stress-free shopping experience, please take a moment to review our shipping policy.
SHIPPING METHODS
Shipping Methods
We take pride in using reputable and trusted carrier, Royal Mail, to ensure the safe delivery of your jewellery right to your doorstep.
Shipping Rates
• Free Shipping: All orders over £30 qualify for free standard shipping in the UK, and £60 for Europe and North America (US and Canada).
• Standard Shipping: For orders under £30 in the UK, a flat shipping fee of £2.99 will be applied for standard shipping. For Europe, orders under £60 will incur a flat shipping fee of £10, and for North America (US and Canada), the standard shipping fee is £12.
Delivery Times
You can generally anticipate the arrival of your order within 3-5 business days for the United Kingdom and 7-10 business days for Europe and North America (US and Canada).
Ordering Process
We are committed to processing your orders promptly, typically within 1-2 business days. Once your order is shipped, you will receive a confirmation email containing your order details and tracking information, allowing you to keep a watchful eye on your purchase as it makes its way to you.
Lost or Damaged Items
Although we take meticulous care to ensure your jewellery arrives in perfect condition, we acknowledge that sometimes unforeseen issues may arise. If your order is lost or arrives damaged, please do not hesitate to reach out to our customer support team within 14 days of receiving your shipping confirmation email. We will work diligently with you to resolve the issue promptly.
Taxes & Duties
Customers outside the UK are responsible for handling any applicable inbound duties, taxes, and other fees determined by the local Customs authority for parcel receipt. We are unable to provide estimates for these fees; kindly consult your country's customs office for information on anticipated charges and rates for packages arriving from overseas.
Please note that Miju Jewellery is not responsible for any shipping deliveries affected by customs procedures, natural events, handovers from local carriers in your country, or disruptions in air and ground transportation due to strikes or delays.
QUESTIONS or CONCERNS
If you have any questions or concerns about our shipping policy or require assistance with your order, please feel free to contact us. We are here to provide you with the support and assistance you need to make your shopping experience enjoyable.
Thank you for choosing Miju for your jewellery needs. We greatly appreciate your support and look forward to serving you with high-quality products and excellent service.
EASY RETURNS & EXCHANGES
At Miju Jewellery, we want you to be completely satisfied with your purchase.
If, for any reason, you are not happy with your jewellery, we offer a straightforward refund and exchange policy to make your shopping experience worry-free.
RETURNS
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase within this period, you may request a refund. To be eligible for a refund, the item must be in its original condition, unworn, and in the original packaging.
How to Request a Refund
To initiate a refund, please email our customer support team at miju.uk@outlook.com. We will guide you through the process and provide you with a return authorization and shipping instructions.
Refund Processing
Once we receive your returned item and inspect it, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method, excluding any shipping charges.
EXCHANGES
30-Day Exchange Polic
If you would like to exchange your jewellery item for a different size, style, or a completely different piece, we offer a 30-day exchange policy from the date of delivery. To be eligible for an exchange, the item must be in its original condition, unworn, and in the original packaging.
How to Request an Exchange
To initiate an exchange, please email our customer support team at miju.uk@outlook.com. We will assist you in selecting the new item, provide you with an exchange authorization, and guide you through the process.
Exchange Processing
After we've received and inspected your item for exchange, we will proceed with the exchange process, typically completing it within 7-10 business days. The customer is responsible for covering the shipping costs.
Exceptions and Additional Information
Earrings: Due to hygiene reasons, we do not accept returns or exchanges for earrings.
Lost or Damaged Item
In the rare event that your jewellery arrives damaged or is lost in transit, please contact our customer support team within 14 days of receiving your shipping confirmation email. We will work with you to resolve the issue promptly.
CONTACT & SUPPORT
If you have any questions or need assistance with a return, exchange, or any other matter, please don't hesitate to reach out to our customer support team at
miju.uk@outlook.com. We are here to assist you and ensure your satisfaction with Miju Jewellery.
This refund and exchange policy is effective as of 1 November 2023 and is subject to change at any time without prior notice. We encourage you to review this policy periodically for any updates.
Thank you for choosing Miju Jewellery. We appreciate your trust in our craftsmanship and service.
